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Hello
Friends, Here is the mostly asked Biz skill track 2 Question and answers.
Prepare
well 👍 Best Luck Guys 😊✔
1. Which
principle of persuasion is related to titles, tailors and tune?
1. None
of the options are correct
2.
Consensus
3.
Scarcity
4.
Authority
Answer: D
2. The
"vice technique" is a tactic of one of the following options.
Identify the correct answer.
1.
Conflict Resolution
2.
Negotiation
3.
Persuasion
4.
Storytelling
3. On his
first day at work in the DIY Shop, Bill's manager asked him to sweep the aisles
clean. In aisle three, a customer was examining two different decking products.
"Excuse me," he asked the new employee. "Which one do you think
is best? I want some decking that will last, while looking modern. Which one do
you think is the best fit?" Taken aback and without thinking. Bill
answered, "I like the one in your right hand. It's a nicer color and seems
pretty sturdy to me." Persuaded by what he thinks is an expert, the
customer walks away with 50 pieces of expensive decking. The above passage
refers to which principle?
1.
Reciprocity
2.
Authority (Persuaded by what he thinks is an expert)
3.
Persuasion
4. Social
Proof
5. Liking
(I like the one in your right hand)
6.
Consistency
4. Maki
was part of a new project. She was anxious to meet new team members and
experience her first job. On the first day, her manager presented her with a
meeting full of tasks and responsibilities. She felt overwhelmed as she must
get all of these done and was not sure where to start. What should Maki do to
ease her anxiety and manage her time effectively?
1. Take a
break for 10 minutes, get back and calmly list down tasks on priority and start
solving them.
2. Accept
the tasks and try to delegate them to team members.
3. Seek
help from a senior associate to complete her tasks.
4. Get
prepared for such hectic pressure as a routine matter.
5. Talk
to the manager and explain that she is very new to the team, and it is
difficult for her to handle all these responsibilities.
5. One
day a poet was requested to interpret an especially peculiar and obscure
passage within one of his own poems. His response was “at the time that I was
writing that particular verse, only God and myself knew its meaning. Now it is
only God who knows. What does the poet mean by his answer?
1. The
poet has forgotten the meaning of his own words.
2. Poets
do not often know where their creative inspiration comes from.
3. Most
people cannot understand poetry.
4. God is
much wiser than people are.
6. ___________ is the first step in
problem-solving.
1.
Diagnosing the problem
2. Identifying
possible solutions
3.
Observing, evaluating and adjusting
4.
Determining the root causes of the problem
7. Peter
is a hard-working team member and works more than 10 hours a day to complete
his deliverables. He has a faulty laptop but despite his technical challenges,
he manages to complete his task as per the deadline. His mother has also not
been keeping well and he, being the only breadwinner of the family, needs to
lend his complete support. Just a few days back he took few sick leaves. You are
Peter's manager. How would you like to support him?
1. You
will assess his workload to see if he is overloaded, and if that can be
delegated to others.
2. Your
immediate support will be to fix his laptop so that he is not stressed
technically.
3. You
will support him by giving him additional leaves if he requires.
4. You
will pull him out of the project as he has personal challenges.
5. You
will have a discussion with him and understand about his family health status
and provide him support.
6. You
will give him less responsibilities so that he is a little relaxed.
Answer: A,C,E
8. Trust
is instantly built. Is the statement TRUE or FALSE?
1. False
2. True
9. Which
of the following will you do while planning? If you are working towards your
personal growth. Select all that apply.
1. Give
80% of your time to important and urgent tasks.
2. Learn
to say no to less important tasks.
3.
Discuss with the mentor about your personal growth.
4. Fill
your calendar with the most important tasks.
5. Make
time to do something new.
10. You
are frustrated because your colleagues in North America keeps messaging you at
5:00 AM (your time). They send you seemingly urgent requests when you're
sleeping or just waking up, and you are sick of being bombarded with multiple
requests even before you start your day. You get the vibe that they do not like
you much and you do not know how to approach them. Which of the following
statement fits to the above situation?
1. Rather
than assuming one should have an open conversation with the team.
2. Does
not know how to prioritize tasks.
3. Work
comes first, hence time is irrelevant.
4. This
Conflicting situation is because you have not understood the American culture.
11. A(n)………..
is the existence of a discrepancy between existing and a desired state of
affairs.
1.
Opportunity
2.
Solution
3.
Problem
4.
Weakness
12.
Identify the options that do not qualify as the feature of DevOps. Select all
that apply.
1. It
requires maximum downtime and minimal service backups.
2.
Deployment needs less programming knowledge when compared to the development of
others.
3. Teams
need to communicate in order to proceed to the next step.
4. There
are separate teams for operations and developments.
5. DevOps
is a tool which is solely automation
13. What
happens when there is trust between people? Select all that apply.
1. Trust
makes people comfortable in taking advantage of anyone with.
2. Trust
makes people feel eager to be a part of a relationship or group that depends on
each other.
3. People
willingly contribute in what is needed, not just by their presence, but also
talent, energy and honest thoughts on how the relationship or group can grow.
4. People
can share their confidential information with each other as well.
5. Trust
doesn't make people comfortable in taking advantage of any other person.
14. ………..
, ……….. and ............. are the suggested three practices to be followed for
effective problem-solving. Select the appropriate options to fill in the
blanks.
1.
Scheduling
2.
Retesting the solved problems
3.
Analyzing
4.
Planning
5.
Prioritizing
6.
Identifying our feeling
15. The
rule of reciprocity is a social norm in which a person feels obligated to
return the favor, if someone does something for them.
1. True
2. False
16. Which
of the following is/are suggested way(s) of building good relationships with
customers?
1. When a
customer complains, be defensive.
2. Place
the company’s needs first.
3. Show
care and concern for the customer.
4.
Establish customer dissatisfaction goals.
17. Name
the title of the speech of Dr. Martin Luther King is ___________.
1. I have
a dream
2. The
story of my family
3. The
story of my friend life
4. The
story of my life
18. A
specific type of argument that is based only on principles of logic and
reasoning is called Persuasion.
1. True
2. False
19. Which
of the following would NOT influence your assessment of data, information or
evidence?
1.
Assumptions
2.
Conceptual Knowledge
3. Point
of View
4.
Implications
20. How
can team creativity be promoted?
1.
Relieve team members of accountability to promote creative ideas.
2.
Establish challenges for the team.
3.
Evaluate ideas during the idea generation stage.
4. Stress
and deadlines to encourage intensity and focus.
21. What
are some of the steps you can take to identify stakeholders? Select all that
apply.
1.
Observe and analyze
2.
Communicate and observe.
3.
Analyze and communicate.
4. Prioritize and communicate.
5. Time
to review who will own benefits and be affected by dis benefits.
22.
Understanding personality types helps to establish rapport and influence with
others in a business setting. Which of the following are the characteristics of
the personality type called regulators? Select all that apply.
1.
Regulators may not seek formalized approvals of their achievements from those
in post.
2.
Application of the regulator is logical and well structured and the style lacks
emotions.
3. The
first thing on the regulator's mind is how their ideas may affect their staff.
4. The
regulator is extremely patient and does not expect immediate action.
5. The
pure regulator is assertive and reserved in outlook.
23.
Charities that send you half a dozen greeting cards along with a request for a
donation or using the compliance technique of.
1.
Reciprocation
2.
Authority
3.
Scarcity
4. Liking
24. From
the given options, select the stages of successful ideation. Select all that
apply.
1.
Implementation
2.
Persuasion
3.
Modification
4.
Generation
5.
Visualization
6.
Collaboration
7.
Selection
25.
Creativity is likely to occur when three components come together which involve
expertise, creative thinking skills, and.
1. Proper
lightning in the work environment.
2.
Extrinsically Motivating conditions in the work environment.
3. Right
type of motivation
4. Stable
economic conditions.
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