58823 - Etiquette Essentials Articulation Q & A

58823 - Etiquette Essentials Questions and Answers

Question No. 1

Where is the napkin placed to show "finished eating"?

a) On the table, to the left of the plate

b) On the chair

c) On the plate

Ans : a 


Question No. 2

Where should the water glass be placed on the table?

a) On the right side of the plate

b) On the left side of the plate

Ans : a 


Question No. 3

Sonia plans to wear her favorite beige silk saree to the high-profile business awards programme tonight. Considering that there will be many dignitanes present, Sonia's mends have advised her to apply some makeup to complement her smart saree. However, Sonia never wears any makeup and is therefore not comfortable with makeup. What would the best options for Sonia be?

a) Sonia does not wear make-up but ensures that hair, eyebrows, nails are properly groomed.

b) Sonia wears only her regular skincare products and keeps the look natural.

c) Although Sonia is not comfortable with makeup, it is essential to wear makeup at such an event

Ans : a, b


Question No. 4

During a client visit, team members are discussing the new project over lunch. When the client asks something, Siraj is called upon to answer, but at that very moment, he is eating What would be appropriate?

a) Siraj quickly gulps down the food and answers the client's question without a moment's delay

b) Siraj finishes eating the food in his mouth, rests the cutlery on the plate and then answers

c) Siraj nods to acknowledge the question, but finishes the mouthful that he is catung. The client waits for him.

Ans : a, c


Question No. 5

Which of the following associates would be considered well groomed and professional in the IT industry?

a) Vijay uses perfumed hair oil to keep his hair neat. The fragrance of the hair oil also doubles as a deodorant

b) Arun is clean-shaven. The frame of his spectacles is black in colour. He has short, neatly trimmed hair

c) Vivek has long hair. He keeps his hair tied in a bun and always wears a cap to hide it.

d) Rahul wears formal trousers and light coloured shirts to office. When he is scheduled to attend client meetings, he wears a suit

Ans : b, d


Question No. 6

Samantha is visiting Japan on a business trip. When she meets her offshore development team's member Kaito, she extends her hand for him to shake as she sees him preparing to tow to her. He takes her hand and shakes it softly without maintaining eye contact with her. She finds it a little offensive and thinks Kaito is nervous. How could she have handled the situation better?

a Samantha should have shaken Kaito's hand more firmly to send a message to him and tell him directly not to be nervous

b. Samantha should give feedback to Kaito's supervisor about his negative body languag

c. Samantha should have been more sensitive to Kaito's culture and realised that he is not being deliberately offensive

d. Samantha should have followed Kaito's cue and bowed instead of shaking hands.

Multiple choice Ans

a) a, c

b) c, d

c) a, b, c

d) a, b

Ans : b


Question No. 7

What are the appropriate activities that can be done while attending a business call?

a. Taking notes of any action items decided during the call. Keeping the phone on mute when one is not speaking.

b. Checking social media, playing casual garnes, etc

c. Doing courses on iEvolve and FrescoPlay. This is the best opportunity to increase your T-Factor.

d. Checking email and responding to them.

Ans : a 


Question No. 8

You expect a call from the client. The phone rings. Which of the following option(s) would be appropriate?

a) Answer the phone after 4 rings. This will create an impression that you are busy. Then the other person keeps the conversation short.

b) If it takes a long time to answer the call, apologize as soon as you answer the phone.

c) Wait for the phone to ring and end. Then call the client back. You possibly save some money for the dient by doing this.

d) Take the call within two to three rings. This shows professionalism.

e) Always answer the phone as soon as it rings. This shows how pro-active you are.

Ans : d, e


Question No. 9

You are talking to one of your colleagues on a topic of common interest. Both of you are enjoying the conversation. You notice the time and realize it is time for you to leave for lunch Which of the following describe the most suitable ways to leave?

a) Look at the watch once and tell your colleague that you could go for lunch together and continue with the conversation.

b) Stop responding to your colleague and inform the colleague that you will leave for lunch.

c) Wait for a lull in the conversation to bring it to a close and inform your colleague that you have to leave for lunch

Ans : a, c


Question No. 10

Nirav is attending his first client meeting. Being a talkative person, he is very excited to share his thoughts and to interact with the clients. He is also wandering whether he should be his own self or change a bit.

What should Nirav do during the meeting?

a) Nirav should be as talkative as possible. This will create a friendly atmosphere.

b) Nirav should wait and observe how everyone conducts themselves and then choose accordingly

c) Nirav should be quiet and avoid talking as this is his first meeting

d) Nirav should wait for his tum when speaking

Ans : b, d


Question No. 11

One of your friends has come back to office after a long vacation for Christmas When she sees you after a long time, she is very excited to meet you and gives you a hug What is the most appropriate way to respond in this situation?

a) You step back after the hug to reinstate the physical distance that should be maintained at the workplace.

b) You hug her back. It's understandable, she is excited and happy

Ans : b


Question No. 12

Which of the following behaviour is acceptable while you are using lifts (elevators)?

a) Pressing the emergency call button when bored

b) Taking a selfie after putting on makeup in the lift

c) Assisting specially abled members for easy entry/exit.

d) Playing music and video on your mobile.

Ans : c


Question No. 13

Rohith is asked to work temporarily at a different office for a month. In the new office, he shares a cubicle with 4 members. He has to attend several calls as a part of his work. How can he ensure that he does not miss an important call?

a) Keep the phone in silent mode. Whenever he is free, he can check the missed cals and call back Everyone would understand as he is working from a different location.

b) Keep the volume of the ringtone at 100%. This will enable him to never miss a call

c) Send an email to important stakeholders about his relocation and request them to schedule important calls as much as possible. This way he will not miss any important call

d) Keep the volume of the ringtone low or in vibration mode. By keeping his phone near him he will not miss any call

Ans : c, d


Question No. 14

You have trouble in resetting the password for the confidential document that you have been working on. You sought technical support two days ago, and followed up with a reminder mail However, there is no response.

What are the appropriate ways to tackle the situation?

a) You give them a call and drop a second reminder mail.

b) You sand an angry email asking for a response immediately.

c) You send another reminder mail with the supervisor in cc.

Ans : a, c


Question No. 15

The team has planned a farewell for Rakesh, who is moving to another team from the next day The team has brought cake, soft drinks and snacks for everyone in the Offshore Development Centre (ODC) Team members take selfies with Rakesh and post it on social media.

What actions should the team have avoided?

a) Planning a farewell within office hours.

b) Wasting money on soft drinks and cake.

c) Clicking pictures within office premises and then sharing them on social media.

d) Consuming food items within the ODC.

Ans : c, d


Question No. 16

You have been given the responsibility of consolidating weekly updates from your team of eight members. Your responsibility also includes sharing the consolidated updates with the client However, due to a technical error you are unable to consolidate the updates before the deadline.

What is the most appropriate way to act in this situation?

a) Send each of the 8 updates individually as 8 separate mails, so that the client understands that the update was given on time.

b) Inform the client regarding the glitch; let him/her know that you are looking into it urgently, and follow up with tech support to resolve the glitch.

Ans : b


Question No. 17

You share your cubicle with Ruchita who brings her lunch to work daily. She opens her lunchbox and often offers you her food. Her friends visit her desk and create a lot of noise and share the tiffin.

Which of the following should you discuss with her and why?

1. Consuming food inside the Offshire Development Centre (ODC) - Because it leaves a foul smell. It may invite rodents to the ODC in the long run.

2. Her friends-Because her friends leave their work and come to waste their time.

3. Her choice of utensils She should use microwave-safe glass utensils, as that is a healthier choice.

4. Her sensitivity to her colleagues By Inviting her friends to ODC, she is disturbing others trying to focus on their work.

Multiple choice Ans

a) 2,3,4

b) 1,2,3

c) 1,4

d) 1,3,4

Ans : c


Question No. 18

Avani is responsible for leading meetings with the onsite team. These meetings have members from multiple countries. Besides strong technical knowledge, Avani has an excellent command over English. When speaking, she can use complex, lengthy sentences with words that are not frequently heard in daily life. However, Avani finds that the meetings are not progressing smoothly. Often, she has to repeat herself many times, and the agenda does not get completed.

What can Avani do to improve the situation?

a) Avani can slow down the speed of speaking, to ensure that everyone is able to follow what she is saying

b) It is possible that some of the members are not as fluent in English. I would help to use simple words and keep the message clear

c) Avani can ask someone else to lead the meeting as this model is not working.

Ans : a, b


Question No. 19

Sujata has joined a new location on deputation. During the weekly team meetings, Sujata finds that some of the members tend to form smaller sub-groups and switch to the local regional language to express their thoughts. Due to this Sujata sometimes misses out on what is being discussed, and feels that a decision has been thrown at her suddenly What can Sujata do?

a) in the next meeting, request clearly but politely, that they use a language that everyone understands.

b) Learn the local language quickly.

c) Speak to the team leader and explain the challenge. Request the team leader in ensure that everyone speaks the common language.

Ans : a, c


Question No. 20

Which of the following tasks would you categorise as unethical at the workplace?

1) Your ID card seems to have stopped working. You use your colleagues' ID card to swipe in and out of the ODC

2) Your colleague is going on leave and mails the responsibility matrix to the team. 3) You took leave but did not apply for the leave because no one tracks leaves.

4) You came to know of a pharmacy, which can give you fake medical bills that you can apply for reimbursement.

Multiple choice Ans

a) 1,3,4

b) 2,4

c) 2,3,4

d) 1,2,3

Ans : a

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